Refund policy

We want you to love your Tensuni NeckRelief. If something isn't right, we're here to help.

Returns
You have 30 days from the date you receive your item to request a return. To be eligible, your item must be unused, in its original packaging, and in the same condition you received it.

To start a return, please contact us at support@tensuni.com with your order number and the reason for your return. Do not send your item back before contacting us — we'll provide you with the correct return instructions and address, since these can vary depending on how your order was fulfilled.

Damaged, defective, or incorrect items
If your item arrives damaged, defective, or different from what you ordered, please contact us within 30 days of delivery with your order number and a photo of the item. We'll arrange a replacement or a full refund at no extra cost to you.

Refunds
Once we receive and inspect your return, we'll notify you whether your refund is approved. If approved, you'll be automatically refunded to your original payment method within 5–10 business days. Please note that your bank or credit card company may take additional time to process and post the refund.

Exchanges
The fastest way to get the item you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Questions
If you have any questions about our refund policy, please contact us at support@tensuni.com.